Stuart Allan & Associates utilizes "The Sting" collection
software, created by Dakcs Software Company. "The Sting"
is a fully expandable, customizable and user friendly system
which allows for a unified workflow between departments
within the collection agency setting.
Perhaps the most essential feature of The Sting is its
ability to adapt to the needs of both agency and client.
Many of our clients have specific needs and expectations
of their agency, and The Sting allows Stuart Allan & Associates
to translate those needs and expectations into client specific
operations. Reporting, invoicing and collection technique
are catered to the needs of the client.
The flexibility of this software provides our clients
quick and accurate reporting, archival capabilities and
online access. Clients have the ability to review notes,
place accounts, update account information or report direct
payments via the internet, and in real time.
Supervisors and management have the ability to view performance
and audit files by department, employee and client. All
notes and actions taken on a file are date, employee and
time stamped. All editing and process controls are password
protected, which ensures no sensitive information can be
viewed or altered by an unqualified employee.
The Sting integrates skip tracing resources. All skip
tracing efforts are tracked, which allows supervisors to
monitor and ensure proper effort is being expended in the
debtor location process.
The Sting also contains built in safeguards to ensure
strict adherence to State and Federal laws governing the
collection process. State specific correspondence restrictions
as well as frequency of collection attempts are all monitored
by The Sting.