Our system allows us to establish and prioritize the fashion in which accounts are presented to a recovery specialist. A daily work file is created through an automatic process activity.

Upon logging on each day by using the recovery specialist's initials and password, the system locates the daily work file. The accounts are automatically presented based on priorities. Example: broken promises, new accounts, updated address or telephone information. Each account in the process must have a new activity and next date of follow-up before the next account may be worked.

Dedicated managers perform daily automated and manual audits of a recovery specialist’s work file. A variety of internal reports are generated to provide information to assist management in evaluating the direction and performance of all staff and the agency.

Our recovery software is regularly updated to comply with all state laws. Several safeguards are in place to ensure compliance, including proper disclosures, mail frequency and time zone differences for verbal collection attempts.

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